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Call us: 1300 211 999 info@elevatecarer.com.au
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Call us:1300 211 999
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Call us:1300 211 999
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Unit 103, 7 Kirner Street
North Melbourne VIC 3051

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1300 211 999

Home \ Participant Rights

Participant Rights & Complaints

Your Rights

You have the right to safe, respectful support

As an NDIS participant, you have clear rights protected by the NDIS Quality and Safeguards Commission. We take these rights seriously.

As a participant, you have the right to:

  • Be treated with dignity and respect
  • Have your privacy and personal information protected
  • Be free from abuse, neglect, exploitation, and violence
  • Choose who provides your support
  • Be involved in decisions about your support
  • Access information in a format you understand
  • Make a complaint without fear of losing your services
  • Have your complaint handled fairly and promptly

How to Make a Complaint

We welcome feedback and take all complaints seriously. Making a complaint will never affect the services you receive.

Step 1: Tell us directly

You can raise a concern with us in any of these ways:

Call us
1300 211 999
Email us
info@elevatecarer.com.au
Visit us

Unit 103, 7 Kirner St
North Melbourne 3051

What happens next

  • We acknowledge your complaint within 1 business day
  • We investigate the issue promptly and fairly
  • We keep you informed throughout the process
  • We provide a resolution within 21 days (or explain why we need more time)
  • We take action to prevent the issue from happening again

Step 2: Contact an independent body

If you are not satisfied with our response, or if you prefer to speak to someone outside our organisation, you can contact the NDIS Quality and Safeguards Commission:

NDIS Quality and Safeguards Commission

Phone: 1800 035 544 (free call)

TTY: 133 677

Interpreter: 131 450

Online: www.ndiscommission.gov.au/about/complaints

Advocacy support

You have the right to use an advocate to help you raise a concern or make a complaint. An advocate is someone who speaks on your behalf. You can contact the National Disability Advocacy Program for free support:

Disability Advocacy Resource Unit (DARU)

Phone: (03) 9639 1990

Website: www.daru.org.au

Need to get in touch?

We are here to listen.
Your feedback makes us better.

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