Loading...
Loading...
Unit 103, 7 Kirner Street
North Melbourne VIC 3051
We built our process to be transparent and simple. No surprises, no fine print. You will always know what is happening, when, and why.
Call us on 1300 211 999 or send an enquiry through our contact page. Tell us a bit about what you need. If you are not sure yet, that is fine. We are happy to have a no-obligation chat to help you figure things out.
What we need from you: Your name, your NDIS number (if you have one), and a general idea of the support you are looking for.
Our response time: Same business day. If you call and we miss it, we will call you back within 2 hours.
We arrange a meeting, either in person at our North Melbourne office, at your home, or over the phone. This is where we learn about your goals, preferences, and any concerns you have.
What happens: We review your NDIS plan together, discuss the services you need, talk about scheduling, and answer any questions. There is no pressure to commit on the spot.
We also discuss: Who you would like as your support worker (gender, language, interests), when you need support, and how you prefer to communicate.
Once you are happy to proceed, we create a service agreement. This is a clear, plain-language document that outlines:
You can take the agreement home and read it in your own time. We never rush this step.
We carefully select a support worker based on your preferences, needs, and personality. All our workers have current NDIS Worker Screening Checks, Working with Children Checks, and First Aid certification.
If the match does not feel right, tell us. We will find someone better suited. No awkward conversations needed.
Your support worker starts on the agreed schedule. From here, we check in regularly to make sure things are going well and adjust the plan if your needs change.
Ongoing communication: You will have direct contact with your support worker and our coordination team. If something comes up, you can call us on 1300 211 999 and speak to a real person.
We ask for at least 48 hours notice if you need to cancel or reschedule a session.
Cancellations with less than 48 hours notice may be charged at the agreed rate, in line with the NDIS Price Guide.
If something urgent comes up, contact us as soon as you can and we will do our best to accommodate you.
We answer during business hours. If we miss your call, we return it within 2 hours.
All emails are responded to within the same business day.
If a worker cannot attend, we notify you immediately and arrange a replacement.
Clear, itemised invoices sent regularly. No hidden charges, ever.
